Before submitting an RMA form, please be sure to review our return policies below:

  1. An RMA/return claims can only be made for orders up to 14 days past the day the order was delivered.
  2. Once the claim has been processed, you will receive a confirmation email from our team. This will also signify that the request has been sent to the supplier for review.
  3. You can typically expect an update on the status of your claim within 3-4 business days of them receiving the request. During this time, if your order is eligible for a return label, you will receive an attachment with the label. There may be instances where this is delayed or we request additional information.
  4. We expect a resolution for each claim within 14 days of being sent to the supplier. If the supplier does not provide a response to the claim after numerous attempts of communication during that time frame, the claim will be closed.
  5. Once the process of reviewing an RMA claim is completed and the supplier approves the return, you will have 7 business days to send the package back to the supplier for a refund.
  6. For return packages, you will receive an email with the supplier’s return address along with the RMA # to reference. Please be sure that it is visible on the box. You will also need to provide your own return label.
  7. Please be sure to provide us with the tracking number when returning a package. This will be the only evidence sufficient in proving the delivery of the returned package.
  8. Order amount (minus 20% restock fee) will be returned to the payment method you used to make the purchase once the supplier has approved the RMA for refund and confirmed they received the package.

Please also note that a 20% restocking fee is required for all returns.

Special notes about our return policy:

  1. Supplier’s are no longer accepting buyer’s remorse returns
  2. A return request will only be approved if there was an issue with the item (damaged, defective, mis-shipped item, etc.)
  3. Returns will no longer be accepted due to buyer’s remorse or the customer no longer wanting the product

How to Make a Return

  1. If you would like to make a return, please reach out to Sleekly. Cana Customer Service at help@sleeklycana.com to verify return eligibility before sending pieces back.
  2. If you wish to make a return, please indicate the following: reason for return, order number, and product description.
  3. Please note that a restocking fee of 20% of the order total will be applied on all returns
  4. Pack and seal your return securely in the original package if possible. Include the original packing slip with the indicated information above.
  5. Eligible returns will receive a refund. 

Refunds

Refunds will be processed when the item has been received in supplier’s office. Upon return, your item will be inspected. If eligible, a refund will be made. Please allow up to 14 days for your refund to process.

NON-REFUNDABLE ITEMS

  • Imperfect Items
  • Clearance Items
  • Custom Orders